Current Jobs

-  Reporting to the Client Service Manager, responsible for executing the policies and governance set forth, to perform the day-to-day functions of the Customer Service Division, covering all aspect of Service Delivery, Quality and Compliance and as well as Traffic and Freight
- Identify, assess and meet customers' needs
- Provide positive customer experience and to achieve customer satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/ tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep accurate records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies and SOPs
- Maintain customer engagement, manage customer expectations, manage all aspects of the Customers' Service activities between Pre and Post stages of moves
- Ensure general accuracy of all Customer Service records. To take an active role in the development of new tools and procedures in order to increase team efficiency and productivity
- Ensure resources are optimized and operational cost are minimized effectively on all Service Delivery activities, in accordance with the targets set forth by the Supervisor

• Inspect outgoing parts and incoming sub-contracted parts according to established procedure / specification of inspection and carry out Incoming Process Inspection.
• Maintain quality record and file quality data.
• Highlight quality problems discovered to the QA Manager and Factory Manager / Production Manager / Asst. Production Manager for action.
• Ensure that all non-conforming products are not mixed with good products prior to disposition.
• Authorise the rejection of parts if found unsatisfactory.
• Authorise the release of conforming parts to be sent to the store for subsequent delivery to customers.
• Perform factory routine test and check of switchboards completed in the workshop.
• Testing and commissioning of switchboards on board vessels or on-site to the satisfaction of customers; and attend to warranty claims / quality complaints.
• Conduct official tests on the switchboards which require witnessing by surveyors or consultants and also maybe with the presence of customers.
• Assist the Manager in quality responsibilities and achieving quality objectives.
• Maintain good housekeeping in the QA Department.
• Others ad-hoc duties

• Responsible for sourcing, comparison and selection with existing/potential new suppliers
• Generate purchase order and maintain the filing system of purchasing records.
• Verify invoices from suppliers to ensure all submissions for payment meets the Company guidelines and procedures.
• Prepare monthly reports of inventory and stock levels for management.
• Coordinate with other departments internally on stock availability and delivery schedules and to maintain tight inventory control.
• Coordination between management and all suppliers and follow up to ensure all goods are fabricated according as per request.
• Follow-up with the vendors to ensure that stocks adhere to specifications and delivery deadlines.
• Liaise with couriers, freight forwarders and agents to ensure all orders are shipped on time and in accordance with the customers’ needs.
• Perform quality checks on all received materials to ensure they are of accurate quantity and acceptable quality.
• Assist in half yearly stock count and ensure proper identification and reconciliation of inventory.
• Troubleshoot discrepancies between stocks and records.

• Responsible for liaising, negotiating price with external vendors to secure the most advantageous terms for all items
• Review, update, maintain purchase orders
• Report non-conformances to supplier agreements and contracts
• Update SOPs when required
• Control inventory to ensure optimal levels
• Maintain, update, and submit inventory reports and responsible in preparing and submitting necessary reports for Management review
• Order processing and manages outlet receivers job performance
• Ensure accurate procurement planning and prevent under procurement or over procurement that leads to ageing or disposal
• Provide Product Market Trend and Pricing
• Participate in cost-savings exercises and provide monthly report
• To develop, identify and manage vendor performance
• Maintain and update master product and price list
• Follow through seasonal items and projects related products

• Reports to the Senior Technical Manager
• Responsible for overall maintenance of plant electrical power receiving & distribution, instrumentation, and control.
• Provides engineering technical support and maintenance expertise for electrical equipment & systems including but not limited to transformers, switchgears, circuit breakers, motor starters, protective relays, UPS, VSD, motors, generators, DCS/ PLC and instrumentation.
• Develops plans & schedules for new electrical/ instrumentation/ control installations & commissioning and infrastructure improvement projects.
• Interfaces with and coordinates design, installation, commissioning, inspection & maintenance work with external engineering firms, electrical PE/ consultant, electric utility and electrical or control vendor/ contractor.
• Responsible for electrical/ instrumentation/ control PM program by assuring all activities are necessary and are fully optimized to the proper scope and performance frequency.
• Develop/implement cost savings ideas and overall process improvements.
• Ensure compliance with regulatory, company, and departmental safety and environmental guidelines, policies, and procedures.
• Manage and execute preventive, corrective, breakdown maintenance
• Develop equipment specifications, basic design of the system, control logic/ sequence, vendor drawing review & approval and acceptance testing of equipment/ system of electrical, instrumentation and control for project needs.
• Set reliability practices using RCM, FMEA method
• Troubleshoot, diagnose and solve problem related to electrical, instrumentation & control equipment & systems
• Supervise and occasionally work in the field assisting on shut-downs, startups, maintenance, modification & improvement projects
• Order equipment, materials, supplies, parts & services required by maintenance or projects, etc.

• To conduct workshop and field repair of the complete range of the Company’s power protection products.
• The preventative maintenance, test and commissioning of the complete range of the Company’s power protection products.
• The workshop and field battery replacement for the complete range of the Company’s power protection products.
• To provide service support including on site attendance for third party system that are related to Company UPS business and data centre business.
• The written, verbal and telephone support of all of the Company’s internal and external customers.
• To provide 24 X 7 customer support through telephone and site attendance.
• To provide coordination and project management for the installation, delivery and contracts management of customer’s purchase orders and requirement.
• To ensure that they keep themselves and their associated company assets in a safe, secure and presentable condition at all times.
• To ensure the timely and accurate completion of all departmental, company and appropriate customer paperwork and administration documents.
• To ensure that they are always suitably well trained on the company’s products.
• The appropriate and professional response to all requests for assistance (whether “on-call” or not).
• To assist the Field Service Engineer II/Service Manager in the day-to-day operation of the Field Service department.
• To comply with all and any reasonable requests and task assignment made by the General Manager

• Ensures operational process operating and meeting process/ product requirement/ specification.
• Performs Finish Good Audit on Company products with reference to engineering drawings
• Performs dimensional, functional or other tests using specified measuring and test equipment.
• Files and maintains inspection records
• Reviews incoming quality inspection metrology including first article inspection and prepares a plan to minimize inspections.
• Verifies and ensures closure of all suppliers’ issues including corrective and preventive actions
• Manages customer feedback and enhance customer satisfaction through collaborating with cross-functional team. Develop and enhance process control system to drive continuous improvement on product quality.
• Maintains all the documentations are updated and comply with ISO 9001: 2015 standards.
• Participates in quality improvement programs.
• Responsible for calibrations of inspection and production tooling and equipment.
• Leads in ISO 9001: 2015 (internal and external) and Supplier audits.

• Keep up to date with good understanding of material costs
• Prepare and monitor tender documents, contracts, budgets, claims, bills of quantities and site related documentation.
• Prepare and call quotations, including analyzing and evaluating for costing of tender; or negotiate and award of subcontracts for project
• Study and identify discrepancies in tender/contract documents and raise queries for clarifications
• Responsible for tracking the changes to the design and construction work